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1. Order / Tracking

Is my order confirmed?

Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address.

When will you ship my stuff?

We normally ship-out all orders within two working days.

Is there any minimum purchase criteria?


When will I have my order delivered to me?

Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Orders” section.

Can I have my stuff delivered on a particular day?

We’ll certainly try, but we don’t promise.

My order is delayed. Where is it?

It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link.

If you don’t find it and are really anxious, do send us an email at and we’ll let you know where your order is.

I am gifting, so I don’t want the package to carry an invoice/amount. How do we do this now?

Unfortunately government regulations prevent the shipping of goods without an invoice. Alternatively, if you are gifting a product to somebody, you could simply send them a gift card so that they can purchase a product of their choice.

I want to place a bulk order. What extra discount can I get?

Please visit our custom/corporate order section for bulk ordering. These orders qualify for volume discounts and can be discussed.

I want the garment altered. Would you do that for me?

If you don’t fit into our standard sizes, we undertake custom orders. Please contact us via the custom/corporate order page for details.

My coupon code is not working, what should I do?

Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

Can this coupon code combined with the current offer?

No, coupon codes cannot be combined with offers.

I want to change my delivery address

Obviously; we can’t change the delivery address once the order has been shipped. You can call us if it’s not shipped out yet and we will help you out.

I am going out of town, I want to change delivery date

Please email us or call us. Again, this is one of those things where we will definitely try and do our best, but we don’t promise.

I won’t be available at home the whole day, ask delivery boy to call and attempt delivery

The delivery will be attempted to be made at the earliest possible. If there is no one to collect the package, they will try again, after which it is up to you to contact them and arrange for a pick up.

My pick up is pending, when I will receive my refund.

We can process your refund only after goods reach our warehouse.

The product is not what I expected; the website shows a completely different image.

Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received we will take it back, no questions asked.

Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

I have received a damaged product, what should I do?

This rarely happens. But, please call us immediately and we will take it back, no questions asked.

2. Cancellations

I want to cancel my order ASAP. What should I do?

Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancelation requests only within 30 days of delivery of the product.

Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Will I get my money back?

If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products in our warehouse.

What do I need to do to ensure that I get my refund back?

Please follow the instructions in the cancelation email. You need to send the products in original packing with the invoice or order details.

NOTE: - We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange?

No, but you can return your order and place a new one.

If I need to send you back the item, where should I send it?

For return address, please refer the email notification we'll send you when you will cancel the order.

The T&C says I can’t cancel because I purchased the product during a sale and the sale conditions were such. How do I go around this?

Since we pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect we will be happy to replace provided a replacement is available.

I know its been more than 30 days since I bought this item. But its defective and I want to return it. Can I?

Sure you can. In such cases we encourage you to send us a photograph of the defect, based on this if we feel that this is a manufacturing defect we will be happy to take the return and process full refund. Note: - No one likes to have the short end of the stick and we play fair always.

I want to return only one of the items that I bought as part of this order. Can I?

Yes you can please go ahead and email us or call us and we will help you.

Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

3. Refunds / Discounts

When will I get my money back?

Your money will be credited within 3-7 working days from the time we receive the returned product in our warehouse.

Will I get cash or will I get some sort of store credit/points etc...

We will refund prepaid orders to the source of the payment.

It’s been almost a week since I requested for a refund. I’ve still not seen it hit my bank account?

This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario please contact us immediately. Please note:- we completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

I don’t have a bank account and I want the refund money by cheque. How and when can I get it?

We don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.

The bank where I want my money returned is not there in your list of banks. How do I get it added?

Call us and we will help you out.

Can I use multiple coupons and offers at once?

No you cannot. You can only use a coupon or an offer at a time.

4. Shipping charges

Are there any hidden charges?

Our MRP includes all other charges and taxes except for shipping and handling which is charged separately. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Is the shipping charge refundable?

Shipping charge is refundable only if the order is canceled before the order is shipped.

5. Payment mechanisms

How can I pay?

You can pay by credit/debit card, net banking or cash on delivery

My card/account was charged, but I encountered an error after that. Now is my money gone?

Firstly, please note that this is a rare occurrence. But in case it happens, you'll receive an email which would confirm if your payment has been taken. We ensure that the refund process will start within 4 hours however it might take a week for the amount to get credited in your account depending on the time taken by the bank. Please feel free to call us in case of any further clarifications. Rest assured, we will chase it down and ensure that you get your money back.

What is this billing address and why do you need it?

We do not need your billing address but the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we'll pass it on to the banks.

Do you store my credit card information?

We DO NOT store credit card information. All the information is passed to the banks thru secure connections.

Are my transactions safe on your site?

Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks.

Can we pay through Paypal?

We do not support paypal.

Can I use AMEX card?

We do not support AMEX or JCB cards yet